Dispatch & Shipment.

Delivery Schedule

UK Mainland (normally 3 to 5 working days):
- Orders over £75, Delivery Free of Charge
- Orders up to £75, Delivery £6.95

To ensure the safe delivery of your order please provide your phone number and alternative instructions for delivery should no one be available to receive your order. All deliveries must be signed for by customer.

Channel Islands, Republic of Ireland, Canada & North America, and Other EU countries
A flat rate packing and delivery charge will apply for all orders. This will normally be shown in the shopping cart before you are asked to confirm your order.
We reserve the right to make an additional delivery charge for exceptional orders and will contact you in this event to obtain your authorisation before shipping your order.

Our policy is to dispatch where possible on the next day or at most within 3 working days of receipt of order for orders placed before 5.00pm London Time. Special delivery schedules operate over Easter, Christmas and the New Year period.

We ship using the carrier we consider to provide the best way for the type of product ordered.

We aim to deliver goods within 3-5 working days in the UK, 3-10 working days elsewhere, from receipt of order. If we or our agents have made no attempt to deliver within those times you are entitled to a full refund on goods, packaging and shipping costs upon return of the goods in an undamaged, unused state to us.

Some items are very heavy. Our normal delivery charges do not applying to items marked as "Requiring Special Delivery". If you wish to order these items please contact us in advance of placing an order to obtain a shipping price.

Loss in transit. In the case that an order we have shipped to you is lost in transit, we will replace or refund the lost items at your preference, provided you cooperate fully with our efforts to claim for the loss from third parties. This may involve you having to complete forms and/or sign statements of non-receipt of goods.

Satisfaction guarantee and Cancellations

• Every purchase from our website is covered by our 30-day satisfaction guarantee. We guarantee a full refund for unopened goods in saleable condition and we arrange for free shipping back to us. Please contact us so that we can organise the return and your refund.
• In the unlikely event that you receive faulty, damaged or incorrect goods, please return the goods unused in their original packaging together with a copy of our invoice or delivery note within 30 days of purchase to us. If you follow our returns procedure or contact us first, we will reimburse you for the return of the goods. Once we receive your return, we will give you the choice of exchanging the goods or a full refund.
• You may cancel your order in accordance with your rights under the Distance Selling Regulations. To cancel your order you must contact us within 7 days of delivery of your purchase quoting your Order Number. You must take reasonable care of the goods and must not use them. If you cancel and you have already paid for the goods, you will receive a full refund for the goods plus postage & packaging costs of the returned goods as soon as we receive them.
• Subject to the above clause a handling charge of up to 15% may be levied, plus a charge to offset the original delivery cost.
• If either you or we cancel an order prior to dispatch and you have already paid for the goods, you will receive a full refund.

Terms and Conditions and Privacy

• Our Terms and conditions will apply to all transcations initiated through this website. Please see our Conditions of use and Privacy statement.